Most questions are answered below. If yours is not, send us a message and a person will reply by email.
Export your logbook from the app you already use and upload the file. Exports from the logbooks in the import guide are recognised automatically and are always free. Anything else, including a photo of a paper logbook page, is read by AI, and you review every row before it becomes a flight.
Flights with an identifier we could not match are listed at the top of your logbook under "Quick Fix Invalid Codes". Pick the right airport once and every flight that used that code is corrected. If the place is a private strip or is missing altogether, you can add it there too; the import guide explains custom locations.
Open the flight and choose Add track. You can upload a ForeFlight track log (CSV), a GPX file from Garmin Pilot, FlyQ or CloudAhoy, or a KML file from ForeFlight or FlightAware. Several files can be uploaded together for a flight with more than one leg. A flight recorded in the iPhone app has its track already.
No. The timer is kept on our servers, so it survives closing the browser or the app, signing out and changing device. It only ends when you finish the flight or discard it.
Sign in on the website and open your account settings. You can switch between monthly and yearly, update your card, or cancel. A cancelled subscription keeps Pro until the end of the period you paid for.
Check your notification preferences in your account settings. If an email to you bounced, that page says "We can't reach" your address; correcting the address fixes it. If you unsubscribed from announcements you still receive password resets and flight shares.
Open their profile and choose Report or Block. We review every report, usually within a day. Blocking works both ways: you stop seeing each other's profile, flights and trips, and neither of you can add the other to a flight. They are not told.
On the website, open Edit profile and scroll to Delete account. In the app, open Settings. Deleting your account permanently removes your flights, trips, photos and tracks. It cannot be undone, so export your logbook first if you want a copy.